• Quicker document creation
  • Significant savings
  • Improved workflow


A leading Japanese financial institution wanted to improve work life balance for its employees. The company needed to streamline process in order to reduce overtime and allow employees to focus on value-driven work.

  • Challenges

    Internal teams were spending a disproportionate amount of time on document creation and translation, leading to an increase in overtime. There was no central process in place to manage document creation across the different business units and it was difficult to monitor excessive spending in overtime hours.


  • Solution

    Williams Lea assessed current document creation and translation across the business. We also surveyed employees to gain insight into work-life balance concerns. Based on our assessment, we proposed a  ‘work-style reform,’ to improve internal process and reduce overtime spend, while allowing employees to focus on their core business.


  • The Williams Lea team of document processing experts took over the company’s non-core tasks of document creation and translation. We improved process and overall quality of proposal documents. Our specialized translation services supported the creation of multilingual documents.

Williams Lea remains a trusted partner and continues to help improve the quality of work, taking over non-core functions and building improvements in process.